Assist with patch management, and reboot schedules.Troubleshoot and audit client backup issues.Resolve complex issues escalated by junior NOC technicians.Create scripts and automation using best practices to help streamline processes, reduce the number of alerts per end point, and improve response times.Manage tickets on the NOC service board verifying that all tickets are updated and have proper notes in them before resolution.Utilize automated monitoring systems to identify, troubleshoot, and resolve common problems on desktops, laptops, servers, networking devices, and related software.KPI: Manage Priority 1 and Priority 2 alerts to 0Īll backups are successful and remediated if not Salary: Php135,000.00 - Php160,000.00 per monthĬadence Requirement: Weekly 1:1 meeting with direct manager The Systems Engineer is also responsible for continual systems improvement through the identification and resolution of common issues through scripting to reduce the number of alerts per end point. The NOC Systems Engineer serves as a reliable and trusted resource for the deployment, maintenance, monitoring and reviewing of servers, network infrastructure, system backups, anti-virus protection, patch management, and various other tools.

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